Privacy Policy
At Remedy on Glass, accessible via remedyonglass.com, we are committed to protecting the privacy and personal data of all individuals who interact with our website, services, and communications. We recognize the importance of safeguarding your privacy rights and are dedicated to handling your personal data transparently, securely, and in accordance with global data protection regulations, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
1. Introduction
This Privacy Policy outlines how Remedy on Glass (“Remedy,” “we,” “us,” or “our”) collects, processes, stores, and shares your personal data when you visit remedyonglass.com, contact us, or engage with our products and services. Protecting your information is at the core of our values, and we take significant measures to ensure your privacy is preserved.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data gathered through your interaction with remedyonglass.com, and any related services or communications provided by us. Remedy on Glass operates as the data controller for the personal data described in this policy, meaning we are responsible for determining the purposes and means of processing your personal information.
For inquiries related to how we handle your personal data, please contact us at [email protected].
3. Categories of Data Processed
We collect and process various categories of personal data, which may include the following:
a) Usage Data
Collected automatically when you access remedyonglass.com, including browser type and version, device identifiers, IP address, time zone, geolocation data, website pages visited, session duration, referring URLs, and navigation behavior.
b) Account Data
Provided by you when you create an account or make a purchase, including full name, billing and shipping addresses, email address, and phone number.
c) Profile Data
May include your purchase history, product preferences, communication preferences, and behavior on our platform.
d) Communication Data
Information derived from any communication between you and us, including customer support requests, chat interactions, submitted forms, and email correspondence.
e) Technical Data
Details about the devices you use to access remedyonglass.com, such as operating system, system configurations, browser type, and internet service provider metadata.
f) Transaction Data
Includes details of purchases and transactions made on remedyonglass.com, payment information (processed securely through third-party gateways), delivery logistics, and order history.
g) Preference Data
Includes your responses to marketing attributes, opt-in choices, campaign interactions, and interest-based browsing behaviors.
4. Legal Bases for Processing
Your personal data is collected and processed according to lawful bases outlined in the GDPR:
– Performance of a Contract: To fulfill our obligations in delivering goods or services you have purchased.
– Legitimate Interest: To operate, evaluate, and improve our business and marketing performance, and to safeguard remedyonglass.com from fraudulent or disruptive usage.
– Consent: For sending newsletter subscriptions, placing certain cookies, and personalizing marketing efforts (where applicable). You may withdraw your consent at any time.
– Legal Obligation: Where necessary to comply with applicable legal and regulatory requirements.
5. Your Rights
Subject to applicable law, you may exercise the following rights regarding your personal information:
– Right of Access – You may request a copy of the personal data we hold about you.
– Right to Rectification – You may request to correct or update inaccurate or incomplete information.
– Right to Erasure – You may ask us to delete your personal data where it is no longer necessary or where you have withdrawn consent.
– Right to Restriction – You may request the limitation of your data’s processing in certain circumstances.
– Right to Data Portability – You may request to receive your data in a structured, commonly used format and have it transferred to another controller.
– Right to Object – You may object to processing where we rely on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement a combination of technical and organizational safeguards designed to ensure the confidentiality, integrity, and availability of your personal information. These include:
– Secure data encryption protocols for data at rest and in transit.
– Role-based access control to restrict data access to authorized personnel only.
– Regular data backups housed in secure environments.
– Ongoing privacy and security training for employees handling personal data.
7. International Transfers
Personal data may be transferred to, and processed in, jurisdictions outside of your residence, including the United States, where data protection laws may differ. Where such transfers occur, we ensure adequate protection of your information through adoption of:
– Standard Contractual Clauses approved by the European Commission,
– Appropriate supplementary measures aligned with regional laws,
– Compliance with CCPA and other applicable frameworks ensuring safeguarding and accountability.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, reporting, or internal policy requirements.
Retention periods vary per data category as follows:
– Usage and Technical Data: up to 24 months
– Account, Profile, and Transaction Data: up to 7 years after last activity or order (for compliance and warranty purposes)
– Communication Data: up to 3 years from last contact
– Cookies: durations vary, see our Cookie Policy below
– Preference Data: for the duration of your active consent
9. Cookie Policy
Remedy on Glass uses cookies and similar tracking technologies to deliver a seamless user experience on remedyonglass.com. Categories of cookies include:
– Essential Cookies – Necessary for website functionality and security.
– Functional Cookies – Enable enhanced website features and user settings (e.g., language preferences).
– Analytics Cookies – Collect aggregate data to help us analyze website traffic and usage trends.
– Performance Cookies – Monitor and optimize load speed, responsiveness, and system diagnostics.
10. Cookie Management and Regulatory Compliance
You may manage your cookie preferences through our cookie consent banner, available upon first visit or through your browser settings. In compliance with the GDPR and CCPA:
– No non-essential cookies are placed without your consent,
– Cookie preferences are stored and can be modified at any time,
– California residents may opt-out of data “sales” or “sharing,” and do not experience discriminatory treatment as a result of exercising their rights.
11. Children’s Privacy
Our website and services are not targeted at or intended for use by individuals under the age of 13. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at [email protected], and we will take prompt steps to remove such information.
12. Policy Updates and Notifications
We may update this Privacy Policy from time to time in response to evolving legal, regulatory, or business developments. Material changes will be communicated to you by appending a notice on remedyonglass.com or via direct email where appropriate. Continued use of the site following any updates signifies your acceptance of the revised terms.
13. Contact
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, feel free to contact us:
Email: [email protected]
We encourage you to contact us with any privacy-related concerns, and we are committed to resolving them responsibly and in line with applicable data protection laws.
At Remedy on Glass, privacy isn’t an afterthought—it’s a core part of how we do business. We are committed to lawful, fair, and transparent data processing. Please reach out at [email protected] for further assistance regarding your data privacy rights.